Banking & Financial Services
CLM automation, KYC remediation, onboarding, lending, compliance copilots — 15 years of BFSI production delivery on Pega and Kore.ai.
Banking & Financial Services use cases — from Pega, Kore.ai & AWS
Proven AI patterns for banking & financial services enterprises — sourced from Pega, Kore.ai, and AWS production deployments. Novitates implements these inside your governed platform.
Pega CLM — Onboarding & KYC Automation
Automate onboarding, KYC, periodic review, and financial crime workflows inside Pega CLM. Amicorp Group: 62% reviewer time saved. Beneficial ownership reasoning + multi-jurisdiction audit.
Pega Lending — Loan Origination AI
Loan origination, credit decisioning, covenant monitoring inside Pega. GenAI document triage for income verification. AI-powered risk scoring with human decision point on exceptions.
Kore.ai — Banking Conversational AI
Kore.ai banking assistant: seamless customer interactions via chat, voice, and web. Pre-built application, ready for rapid deployment. Agentic AI understands regulatory context within guardrails.
Kore.ai — Collections Voice AI (AHT ↓58%)
Automated collections calls in 11 languages. Payment plan activation without agent transfer. Kore.ai research: 77% of consumers drawn to 24/7 AI service access. FCR 91% in live deployment.
AWS — KYC & Customer Onboarding on Bedrock
AWS AI/ML: financial institutions use ML to streamline KYC and customer onboarding. Image analysis for ID verification, document extraction, and compliance validation — inside your AWS tenancy.
AWS — Fraud Detection & Financial Crime AI
AWS AI/ML enables real-time fraud detection while providing frictionless customer experience. Financial institutions deploy fraud models on AWS alongside Pega case-driven decisioning workflows.
Pega Customer Decision Hub — Next-Best-Action
Real-time AI-powered next-best-action across all channels. Used by 7 of top 10 US banks. Personalised offer delivery, retention prediction, and cross-sell — inside the Pega case.
AWS FSI — Alternative Data for Credit Decisioning
AWS ML enables financial institutions to use alternative data to offer products to customers without extensive credit history. More accurate, faster credit and underwriting decisions.
Kore.ai BFSI — Agentic AI for Manual Reviews
Kore.ai 2025: manual processing costs reached $128 per onboarding case. EU banks: €17.5bn in operational risk losses from process failures. Agentic AI reduces both — inside your guardrails.
Use cases sourced from Pega, Kore.ai, and AWS published documentation. Novitates implements these patterns inside your enterprise environment on Pega and Kore.ai.
BFSI-native. Platform-deep. Outcome-based.
Platform-native AI
Pega and Kore.ai — not generic AI tooling bolted onto your stack. Every AI decision logged in the platform's native audit trail. No additional logging infra.
Outcome-based commercials
Fixed-outcome engagements. Per-transaction pricing. 20% held in escrow against delivery. We share commercial risk with you on every engagement.
Inside your perimeter
Your AI licence. Your data residency. Your tenancy. We engineer inside your approved security boundary — your CISO doesn't need to approve a new vendor.